Travel Documents Reference

Basic Requirements

1. Copy of policy and proof of premium payment
2. Request Letter for Reimbursement or Detailed Incident Report
3. Original Official Receipt(s) of all payments made
4. Copy of complete Flight Itinerary and Boarding Passes
5. Copy of Passport (pages with biographic data and immigration stamp dates for entries and departures)
6. Birth Certificate (if claimant is minor)

Medical Reimbursement

1. Completed NOC Form
2. Police Investigation Report or Affidavit of Witnesses (if due to accident)
3. Copy of driver's license if victim was driving the vehicle at the time of loss
4. Admitting Medical history with diagnosis (includes detailed history of present illness; family, personal and past medical history)
5. Discharge summary report with diagnosis (includes patient’s course in wards, diagnostic tests requested and medications given)
6. Original official receipt of the medical expenses incurred
7. Medical Prescription from the Attending Physician
8. Clinical Test/Laboratory Test Results
9. Copy of (+)RT-PCR test for COVID-19**
10. X-ray Result or any other diagnostic examinations results
11. Itemized Hospital Statement of Account with date and time of confinement and discharge
12. Supporting charge slips of statement of account in cases where hospital has no itemized SOA
13. If surgical procedure was done:
    • Copy of Operative Report (includes detailed description of surgical procedure done)
    • Histopathology Report (includes information on the nature, extent and stage of illness which may not be seen in other documents submitted)
14. Other documents may be required as deemed necessary

Death Claim

1. Completed NOC Form
2. Police Investigation Report or Affidavit of Witnesses (if due to accident)
3. Copy of driver's license if victim was driving the vehicle at the time of loss
4. Medical Records
5. Birth Certificate
6. Death Certificate
7. Marriage Contract, if married
8. Burial Receipt
9. Other documents may be required as deemed necessary

Trip Cancellation

1. Original medical report and/or Death Certificate of the Insured Person or the immediate family member. Documents must reflect the date of occurrence admission to hospital, death, accident, the diagnosis, the clinical background and treatment prescribed.
2. Proof of occurrence of covered incident such as Police Report, Bureau of Fire and Protection Certificate/Report.
3. Proof of Filiation (Birth Certificate, Marriage Certificate, etc.)
4. Original receipts for the non-refundable portion of the travel accommodation expenses paid in advanced, including flight rebooking fees (if any)Other documents may be required as deemed necessary

Trip Termination or Curtailment

1. Original medical report and/or Death Certificate of the Insured Person or the immediate family member. Documents must reflect the date of occurrence admission to hospital, death, accident, the diagnosis, the clinical background and treatment prescribed.
2. Proof of occurrence of covered incident such as Police Report, Bureau of Fire and Protection Certificate/Report.
3. Proof of Filiation (Birth Certificate, Marriage Certificate, etc.)
4. Original receipts for the proportional part (non-refundable) of the value of the journey forfeited, including flight rebooking fees (if any)
5. Other documents may be required as deemed necessary

Delayed Departure

1. Original Airline Certification stating the cause or reason of the flight delay
2. Copy of the actual flight itinerary and boarding passes
3. Compensation Certificate/Letter from the Airline company
4. Original official receipt of the additional expenses incurred due to the flight delay (food and/or accommodation)
5. Other documents may be required as deemed necessary

Baggage Delay

1. Original Property Irregularity Report (PIR) or Airline Certificate with length of delay of the checked-in baggage
2. Baggage Delivery Receipt with date and time of delivery and receipt of the baggage
3. Original certification of settlement of the compensation payment by the airline company
4. Original official receipt of the additional expenses incurred in purchase of necessary clothing and toiletries
5. Other documents may be required as deemed necessary

Loss or Damage of Checked-in Baggage

1. Original formal complaint before the police at the place where the incident occurred duly listing the contents of the luggage and their economic value.
2. Written complaint before the airline company, within the time limits established.
3. Certificate of the said complaint Property Irregularity Report (PIR) from the airline.
4. Official receipt in purchase of the lost or damage baggage
5. List of the contents of the luggage with estimated price and date of purchase of each item.
6. Photograph of the damaged item and the original receipt
7. Original certification of settlement of the compensation payment by the airline company.
8. Other documents may be required as deemed necessary

Hijack

1. Certification from the airlines regarding the incident and stating how long the hijack lasted
2. Other documents may be required as deemed necessary

Disclaimer: Kindly note that the submission of the above-mentioned documents does not guarantee approval of your claim. Your claim will be reviewed and evaluated based on available documents submitted and subject to the limits and the terms and conditions of your existing Agreement. Mercantile reserves the right to request for additional documents as deemed necessary.